I like to treat all my customers how I want to be treated. This means that if you have a problem whether you want to change the colour of one of my message birds to replacing a squashed box if it travels all the way to the USA for a anniversary celebration. I want my customers to have faith that I will treat them respect and do the very best I can. Obviously sometimes it doesn’t quite turn out how the customer or the manufacturer thought it would go.
We have been subscribing to pay TV for quite a number of years until Foxtel took it over just recently ~ and there are just so many problems on different levels with their service. I woke up one morning to find that all my recordings had been wiped from the box. I was ropeable!!! I mean one of the recordings had featured the first tv ad that my daughter was in and of course vodaphone has stopped showing it, even on youtube. When I rang customer service, it wasn’t that they were sorry, it was ‘just how it is’ and ‘you’ll have to accept that sometimes as this happens’. Hmmmff! I said to myself. Who says that? It was all because they were redesigning the system, changing their tabs around and obviously changing the Austar logo to a Foxtel logo.
I said to the Foxtel customer service technical guy, why don’t you send out emails to let people know ~ then I might not be so mad. Why should we do that? he says…well maybe to keep your customers informed and that they can be aware of any problems. Now… this is where he got offended. He got offended that I should even say the word problem ~ and that I was insinuating that every time there going to be a problem. Well hell YES in this case!! It doesn’t matter whether you are writing software, or purchasing a new TV ~ there is a possibility that the connections or software could be faulty in someway. Foxtel sends out email previews for show so why can’t they send out an email letting their customers when they are doing an update or why? Seems foxtel is all about them and not what their customers want. They didn’t even ask us ~ the customers if we liked the old layout ~ they just assumed they knew what we wont. But these days the customer do know what they want.
~They did send out a new box set,refund me $40.00 and send me a new remote control which is better than nothing ~
When the shop owner tells you that you can only have white icing, you realise that this shop owner is focussed on herself and doesn’t want to do what her customers want.

A few years ago, I organised my father-in-laws 80th birthday party. Now my father-in-law is Chinese so naturally it is going to be a BIG party. Chinese believe that when you are born, you are one year old so they celebrate 61, 71 and 81st birthdays which are more important than your 21st. There is a lot of symbolism in the Chinese culture so for his birthday cake I wanted to do circle cakes to make up 8 0 and I wanted each circle to be a Chinese coin with red icing with gold chinese writing. The cake shop here in Cairns who was quoting rang me and TOLD me that she knew my father-in-law and well white icing would be better cause all the older people wouldn’t like their teeth stained with red. Unbeknown to her, white in Chinese is for funerals and well it wasn’t an western wedding cake. Hurriedly I went online to find another cake place called passion for cakes who did an amazing job in such a short amount of time.


OH well these are my two girls dancing for their grandfather which I just wanted to include because it was a special dance.
Comment below if you have had bad customer service and did they rectify your problem? or not!